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Frequently Asked Questions
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Policies
Services
Technical Support
Cleaners
Are there any costs associated with joining Neatr as a Cleaner?
Do I need to provide my own transport to cleaning jobs?
Do I need to have my own general liability insurance?
Where can I find more information regarding my obligations as a Cleaner with Neatr?
Do I need to have my own cleaning products & equipment?
How will I receive communications from Neatr or customers?
Customers
Do I need to be home for my cleaning job?
How do I reschedule my cleaning job?
How do I know if a Cleaner is qualified or licensed to do the work?
Feedback & Reviews
My Cleaning job is done. How do I leave a review?
General
Why was Neatr created?
Payment & Billing
How do I pay the Cleaner?
What should I do if a Cleaner wants to cancel for a cash payment?
What is the Matching Fee?
Why was my card charged before the start of the cleaning job?
How do I get a payment invoice?
What happens to my funds when the cleaning job gets cancelled?
I want my money refunded, what should I do?
How long will my refund take?
Policies
What is Neatr's dispute process?
What insurance does Neatr provide for personal injury or property damage to customers?
How does third party liability insurance at Neatr work? A guide for customers
Services
How far ahead can I schedule a Clean?
What is the soonest time that I can book a clean?
How do I discuss a cleaning job before it has started?
How do I communicate with my Cleaner?
Do I get charged for requesting a cancellation?
I'm a customer and I want to cancel my Cleaning Job?
What is the Cancellation policy for Customers?
I'm having issues with my cleaning job, what should I do?
Why was my card charged before the start of the cleaning job?
Technical Support
How can I contact Neatr?
How do I report a possible technical problem?
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